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Answers List: |
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Q1.How do I download Faraday's products as a registered customer?
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To download Faraday free cell libraries, please follow the simple instructions:
- Visit our website at http://freelibrary.faraday-tech.com/
- Click on "Login" :
Account name: your_account_name
Password: your_password
- Enter your user name and password
- Click on "Download/IP Database/ Free Library Download" on up-right banner
- Click on the applicable library (ex. "UMC L130E High Speed FSG Process").
- Click on "Disc icon" right to "Design Package" and "Tape-out Package"
- Click on File Name to download database
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Q2.I am a registered customer, but I cannot download many specific libraries? |
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If you are already a registered customer, then you can only download specific libraries that you have signed an online NDA (for Design Package) or license agreement (for Tape-out Package) with Faraday. That is to say, you still do not have download authority for those libraries that you have not sign NDA with Faraday. For example, if you signed a 0.18µm tape-out package license agreement with Faraday, it does not give you the download right of 0.13µm library tape-out package from Faraday free library web site.
Therefore, if you are unable to download IP product, please click on the "Inquiry" button and our IP sales representative will contact you.
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Q3.How do I download Faraday's products if I am not a registered customer?
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To download Faraday products, you must be a registered customer with Faraday. You may refer to the instructions in "How do I apply for a registered account in Faraday web site?" to get a registered account with Faraday first, and then download Faraday products.
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Q4.How do I apply for a registered account in Faraday web site?
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Please follow the instructions below to get a registered account in Faraday free library web site:
- Visit Faraday free library web site at http://freelibrary.faraday-tech.com/
- Click "Register" in the right-up menu.
- In the "Register" page, you will be asked to input your company information. Please fill in your information and then click "Register" button.
- You will be asked to sign a NDA (non disclosure agreement). Please review the NDA carefully and click "agree" button if you agree with all Faraday's terms.
- A Faraday free library manager will review your application and get back to you within 1~2 business days.
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Q5.How do I get support from Faraday?
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To provide better service for Faraday free library customers, Faraday provide a Help Desk System to help customers solving technical questions when use Faraday products. The Help Desk System can track all customers' questions, and keep all customer records in Faraday supporting nets.
Please follow the instructions below to place your questions and requests through Faraday e-Service web site:
- Connect to Faraday free library web site (http://freelibrary.faraday-tech.com/).
- Login your account by clicking "Login" in the top menus.
- Click "Help Desk System" in the right-up menus. You will connect to "Help Desk System " page.
- Request Issue/ Open new issue
- Post your question here, our service team will answer your problems as soon as possible.
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Q6.What to do if I see "Incorrect user name or password! Please retype your user name and password!" when I login? |
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Once you see this message, it means that you may type incorrect user name or password.
If you want to get this account's information, please type your registered e-mail address in the place
we ask you to type in, and then we will send the account information to this email address.
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Q7.What to do if I see "Your account has expired!" when I login? |
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- Faraday sets the general account period for one year.
- For the security issue, once there is no login record for 6 months, Faraday will make this kind of accounts as "Expired".
When you see "Your account has expired!" message, it means that your account has expired
for one of these two reasons. If you want to re-active this account, please type your
registered e-mail address in the place we ask you to type in, and then we will re-active
the account and send a confirm email to you.
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Q8.We are interested in using Faraday's free library, but our design service related matters are entrusted to the care of a third party. Is there a specific procedure through which our third party design service provider can acquire Faraday's free library database? |
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Please simply ask your design service provider to apply for Faraday free library in their own name and highlight who they are designing for in the "Remark" section.
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