Customer Service
Faraday values mutually beneficial relationships with customers, periodically visiting key customers and conducting satisfaction surveys to gain a deeper understanding of their needs. Through questionnaire analysis, we develop strategies to address customer requirements effectively and continuously enhance our service.
To raise service efficiency, we have established an online eService platform, enabling customers to easily submit inquiries and requests, which are promptly handled by dedicated personnel. Additionally, the system automatically sends satisfaction surveys to ensure the quality of service is consistently maintained.
ASIC Project Management
Faraday adopts the self-developed eASIC system, which covers the entire ASIC project flow from product planning to mass production. It integrates all relevant information to ensure completeness and accuracy, meeting high-quality standards.
- Project management flow: The flow is customized based on customer requirements, including risk assessments from the outset and technical services to address system validation issues. It helps mitigate risks and ensure on-time, high-quality mass production.
- Project management system
- ADMIRE: A dedicated management webpage documents all details of each ASIC project, including planning, development schedules, and meeting records. It integrates with JiRA system for issue tracking, ensuring transparent project progress and real-time feedback to customers.
- ADDC: Customers can exchange data and manage design versions through the ADDC system. Access is restricted to project participants, and information can only be viewed or files uploaded/downloaded via secure channels with specific IP addresses, ensuring data protection.
IP Service Management
- With three decades of experience in IP development, Faraday has owned more than 4,000 IP solutions, which have been validated and mass-produced in multiple ASIC design projects. They meet customer needs and reduce development costs, providing foundational support for R&D personnel.
- Faraday has built an effective IP management system, which categorizes and controls development data. Quality is managed across 4 dimensions: flow record in development phase, database management in completion phase, status management and change control, and providing customers with required documents and data through the eService system.
Customer satisfaction survey
Faraday has created "customer satisfaction survey management procedure” to ensure customer satisfaction with the products and services. This procedure regularly evaluates customer satisfaction, develops corresponding improvement plans, and delivers reviews in management review meetings, providing feedbacks on the improvement measures.
